Telesales & Customer Service Scripts

No doubt this has happened to you. You received a telemarketing call. From the moment the salesperson started talking, all you could think about was getting off the phone.

Friendly, Conversational Style

Many telemarketing campaigns are ineffective because the scripts aren't written in a conversational style. Poorly-written scripts can make the phone representative sound like they're reading.

I write friendly, conversational telemarketing and customer service scripts that can be read verbatum or used as a guide.

My scripts get proven results. Customers feel more relaxed and listen when the salesperson talks to them—not at them. They think about buying...instead of hanging up.

Turn No Into Yes

Your company's sales rep has carefully explained the features and benefits of the product and asked for the sale. But the prospect says he's not interested.

Now what?

It would be great if you could simply explain the benefits of your product and then write up the sale. In the real world of telesales, you're faced with countless objections. These are a few examples of some common objections:

• "I don't need it."
• "It's too expensive."
• "I already use another company's product."

My telesales scripts work to overcome customer resistance by offering effective responses to objections. They turn no into yes.

Find Out How I Can Help

Whether your company sells to businesses, consumers, or is involved in fundraising, find out how I can help with your telesales and customer service scripts. Click the button now to learn more!

© 2008 Marc Librescu